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We help B.C. provincial and local government authorities to ensure that they act fairly and reasonably when they deal with the public.
Over and above investigating individual complaints, we provide our expertise and viewpoint to government authorities under our jurisdiction. We collaborate with them when they are reviewing their policies, programs and emerging issues. We investigate and publish guidance reports for authorities.
From recent consultations with provincial and local government authorities, we know that public servants want us to be more proactive. We heard that they want us to share our expertise in administrative fairness and complaint handling. They asked us to improve our outreach regarding our role and investigative process. They asked us to explore less formal, more collaborative approaches to resolving issues before complaints arise. They asked us for our help in improving their own programs and policies.
We can help
In response, we are taking our services one step further through the Prevention Initiatives Program.
Through this three-year pilot (2017-2020), we offer webinars, training workshops and individual consultation with public authority staff to support fairness and continuous improvement across the public sector. Our team has investigators with deep experience in the application of administrative fairness principles in settings that range from policy development and program design to direct service delivery and complaint handling. We want to help public authorities improve by sharing this expertise outside of the setting of formal investigations.
|We are available to consult with public sector staff on policy and program development, complaints handling, and emerging issues identified in complaint trends. For more information or to request a presentation or consultation with your staff, please email email@example.com or call us at 250-508-2950.|
Our Fall 2018 workshops will all take place from 8:30 a.m. to 4:30 p.m. and are offered at no cost. Registration is open for the following sessions:
|Victoria||Office of the Ombudsperson (947 Fort St)||Sept. 19, 2018|
|Richmond||Four Points by Sheraton Vancouver Airport (8368 Alexandra Rd)||Oct. 10, 2018|
|Richmond||Four Points by Sheraton Vancouver Airport (8368 Alexandra Rd)||Oct. 11, 2018|
|Prince George||Ramada Plaza Prince George (444 George St)||Oct. 25, 2018|
In this workshop, participants will explore the principles of administrative fairness and effective complaint resolution for public sector employees. Workshop topics will include:
- The role of the B.C. Office of the Ombudsperson
- What administrative fairness is, and why it matters in public service delivery
- Making and communicating decisions fairly and effectively
- Complaint resolution tips
If you would like to register, please email firstname.lastname@example.org with your name, position, organization, email, and phone number. You will be contacted to confirm your registration and be provided with additional details about the workshop.
|Webinar||Fairness in Practice: Why Relationships Matter in Public Service Delivery||Mar. 2018|
|Webinar||Fairness in Practice - Aspects of Procedural Fairness||Dec. 2017|
|Webinar||Quarterly Reporting Webinar||Sep. 2017|
|Report||Bylaw Enforcement: Best Practices Guide for Local Governments||Mar. 2016|
|Report||Open Meetings: Best Practices Guide for Local Governments||Sep. 2012|
|Report||Code of Administrative Justice||Mar. 2003|
|Report||Developing an Internal Complaint Mechanism||Oct. 2001|
|Fairness in Practice: Tips for Effective Communication||Apr. 2018|
|Fairness in Practice: Aspects of Procedural Fairness||Mar. 2018|