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Fairness guides for organizations
Stopping administrative unfairness before it occurs is central to our goal of preventative ombudship. Our guides for organizations help officials proactively resolve public complaints and implement new administrative processes that improve fairness and service quality.
10 Results
April 21, 2023
This is a guide to administrative fairness for those working…
December 20, 2022
The second edition of this guide provides an opportunity for…
June 17, 2021
Getting Ahead of the Curve raises a number of fairness…
May 31, 2021
Governments around the world are considering, or are currently in…
December 15, 2020
This guide provides key information including how to foster a…
March 8, 2016
Local Government
Not only do best practices improve service quality, reduce costs…
September 20, 2012
The Open Meetings guide helps local councils and boards ensure…
February 8, 2006
Sometimes complaints to the Ombudsperson can be resolved by a…
March 27, 2003
Better understanding of the concepts of fairness can help complainants…
October 25, 2001
Most provincial public authorities have a process for handling complaints.…
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