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While our investigations of complaints are conducted confidentially, every year we select a number of cases for publication in our annual report. These case summaries (with names changed to protect confidentiality) are meant to illustrate the variety of work the Ombudsperson’s Office does, and the kinds of resolutions we can often achieve.

Below you will find a selection of those summaries, taken from our past annual reports (with the fiscal year next to the name of the summary).