Online Complaint Form

Make a complaint

This secure online form will help us understand your concerns and determine how we may be able to help. The information you provide is confidential and will be handled securely.

Before you begin:

Check if your complaint is about an organization we can receive complaints about using our Complaint Checker.
Some questions may be difficult to answer because they relate to challenging experiences. Take breaks as needed. If you are having difficulty completing the form, for any reason, please contact us.
Already submitted a complaint? Please do not submit a new complaint about the same issue. Wait until your file is assigned. A member of our team will contact you.
If your situation is urgent and involves an immediate risk to your housing, access to food, health, or physical safety, please call us at 1-800-567-FAIR (3247).

Contact information

Please fill out the contact information below so we can follow up with you about your complaint.

Name(Required)

Please note, we cannot accept or investigate anonymous complaints.

First Last

Street Address City Province Postal Code

How would you like us to contact you?(Required)

Check all that apply.

Phone

Please let us know the best number to reach you at.(Required)

Please let us know what email is best to reach you at.(Required)

Enter Email Confirm Email

Do you identify as First Nations, Métis, Inuk (Inuit) and/or Indigenous?

We are moving at the speed of trust to build respectful relationships with Indigenous Peoples in BC. This information will help us provide distinctions-based and culturally-safe services.

Yes, as First Nations

Yes, as Métis

Yes, as Inuk (Inuit)

Yes, as Indigenous

Prefer to self describe

Please use the space below to self-describe.(Required)

What pronouns would you like us to use?

Check all that apply.

She/her/hers

He/him/his

They/them/theirs

Other prounouns not listed

Please use the space below to list your pronouns.(Required)

Please tell us about your complaint

Q1. Is your complaint time sensitive?(Required)

We consider a complaint to be time sensitive if it includes issues like segregation, detention under the Mental Health Act, issues involving specific deadlines.

Yes

Please describe why your complaint is sensitive.(Required)

Q2. Is your complaint about an organization we oversee?(Required)

We have oversight over most provincial and local government and public organizations in BC. If your complaint is not about an organization we oversee, we are not able to receive or investigate the complaint.

Yes

Not sure – visit our Complaint Checker before proceeding.

If your complaint is not about an organization we oversee, we cannot receive or investigate the complaint. Please visit our Complaint Checker to find out how to make your complaint.

Q3. Which public organization in BC is your complaint about?(Required)

Q4. Please provide details of your complaint and be as specific as possible.(Required)

Q5. Why do you think the organization was unfair?

When we talk about fairness, we are referring to administrative fairness. It means people should experience fair processes, fair decisions, and fair service when they interact with public organizations.

A fair process provides people with the opportunity to be heard and includes clear communication and impartial decision-making.
A fair decision follows the law, is based on relevant information, and considers individual circumstances.
Fair service means people are treated with dignity and respect and can access services and complaint processes that respond to their needs.

Check all that apply.

Q6. What resolution are you seeking?

Some examples of resolutions include an apology, a response, reasons for the decision, having the decision reconsidered, or a refund or reimbursement.

Q7. Have you made a complaint to the organization it is with?(Required)

Yes

Before you make a complaint to us, we ask you to try to resolve it with the organization it is with. Visit our Complaint Checker to find out how.

Q8. Who have you spoken to about your complaint?

Please provide names, job titles or role, and contact details.

Q9. Have you received a final decision?

Yes

No – If you have not received a final decision, please wait for the outcome before making a complaint. If the decision is significantly delayed or stalled, please continue to fill out your complaint.

Q10a. Please upload any documents related to your complaint, including the decision.

The most important documents you can provide are recent communications from the organization, such as any final decisions made or responses to the concerns you’ve raised. Please keep the files you upload for your own records.

Drop files here or

Accepted file types: jpeg, png, doc, docx, txt, pdf, Max. file size: 5 MB, Max. files: 2.

Q10b. Does the information uploaded include any sensitive materials and/or graphic imagery?

For example, health care-related injuries or treatments, nudity, etc.

Yes

Q11. Is there anything else that is important for us to know about your complaint that you haven’t included already in the questions above?

Q12. Did you use AI to assist with your complaint?

Note: Using AI to make your complaint can impact how long it takes us to process it. AI tools like ChatGPT, Claude, or Gemini can provide inaccurate or misleading information, include unnecessary details, or generate information that is simply wrong. These tools may misunderstand what our office does, who we oversee, or refer to laws and processes from other provinces or countries.

We ask this to understand how often AI is being used to access our services and to help our staff to review your complaint.

Yes

Q.13 How did you hear about our office?

Check all that apply.

AI tool (Google Gemini, ChatGPT, Claude, etc.)

Internet search

Referral by an advocate, community organzation, legal clinic, etc.

Word of mouth (family, friend, colleague, etc.)

Social media (X, Facebook, etc.)

Another organization’s website

Indigenous Initiatives team or Pathfinder

Referral by the Ombuds office

Before you submit your complaint, please review and agree to the following statement:(Required)

Please visit our policies to learn more about what we expect.

I will be respectful and courteous in all interactions with Ombudsperson staff

Once you select submit, a confirmation screen with your submission will appear. Please save or print a copy of your complaint for your records.