Early Resolution Process

Our early resolution process deals swiftly and effectively with complaints that we believe can be resolved without a formal investigation. The kinds of complaints we will consider for the early resolution process concern:

  • unreasonable delay or service
  • poor communication
  • lack of information
  • failure to provide an explanation

Complaints involving administrative tribunals are not suitable for the early resolution process.

The early resolution process is appropriate for complaints that we expect can be resolved quickly.