Was it a copy and paste error?
|Authority||Residential Tenancy Branch|
Brian told us that he was a tenant involved in a dispute with his landlord. The landlord applied to the Residential Tenancy Branch (RTB) and obtained an Order of Possession. Brian applied to the RTB to have the decision reviewed, but he believed that the Dispute Resolution Officer based his decision on evidence from another case.
We investigated Brian’s concerns that a decision was based on a mistake of facts. In response, the Executive Director of the RTB informed us that the Dispute Resolution Officer reviewed the file and confirmed that he had indeed included an unrelated paragraph and a quotation from another decision. However, he maintained that the unrelated information was not used in his decision regarding Brian’s case and did not alter the outcome of his original review. After considering the situation, we agreed.
The Dispute Resolution Officer sent a corrected Review Decision to Brian along with a letter explaining the error. He also sent a separate letter of apology.
|Category||Housing and Property|
|Location||The Lower Mainland|