An unnecessary move averted

Authority Community Living BC, Ministry of Social Development and Social Innovation

Jennifer called us after she learned that Community Living BC (CLBC) planned to end its contract with the operator of the group home where her daughter, Alison, had lived for 20 years. Alison had Rett Syndrome and needed 24 hour awake care. Jennifer said that CLBC had not provided her with any suitable alternate group homes that would meet her daughter’s needs and she was concerned that Alison would have to move to another community to receive care. Jennifer said she wanted Alison to remain in her current group home as it was her home and she was receiving the care she needed.

We investigated whether CLBC had followed a fair and reasonable procedure in planning for Alison’s ongoing care. In particular, we investigated:

  • whether CLBC had provided Jennifer with adequate and appropriate reasons for the closure of the group home which caused the need to move Alison
  • whether CLBC had engaged in a reasonable planning process for Alison’s move
  • whether CLBC had taken Alison’s health, safety and disability needs into consideration in deciding to move her and in determining the appropriateness of new placements

Initially, CLBC said the group home was surplus to its needs and therefore could be closed without affecting its ability to meet any client needs. CLBC indicated that at the time the decision was made to close the home there were no clients in the area awaiting immediate placement. This raised further questions for us about CLBC resource planning and placement policies and the information CLBC had relied on in coming to this conclusion.

During our investigation, CLBC re-evaluated its original decision to end the contract with the group home operator. In doing so, CLBC decided that the group home would stay open and Alison could continue to live there. In addition, new residents were identified who would move in over the following months. As a result of CLBC’s decision to maintain Alison in her long term home in a community that met her and her family’s needs, we considered the complaint settled.

Category Housing and Property
Type Case Summary
Fiscal Year 2012
Location The Lower Mainland