Robert called us upset about the lack of information he had received from his probation officer. He told us that for several months he had found the conditions on his probation order to be very difficult for him and only recently had he learned he could apply to the courts to change the conditions on his order. Robert felt that his probation officer should have told him that he could apply to the courts to change the conditions on his probation order.

As we began our investigation into whether Robert had been informed, we determined that he had signed a section of the order confirming that he had in fact received an explanation of the procedures for applying for changes to the order. The record of a meeting held between Robert and his probation officer immediately after his release also supported that the court application process was discussed. In addition, documents from the corrections centre where Robert had been held showed that during a conversation just prior to his release Robert had told staff his lawyer would be appealing the conditions on his order.

The information we received supported that Robert was adequately informed of his option to apply to the courts regarding changes to the conditions on his probation order. Our investigation did not substantiate his concerns.