Processing the grant

Authority Real Property Taxation, Ministry of Finance
Details

Harold, a retired businessman, complained that the Ministry of Finance used an unfair procedure in dealing with his disabled son’s application for an additional Home Owner Grant (HOG).

Harold told us that he had submitted the application and all the required information numerous times on behalf of his disabled son, yet the grant was not processed. Our Office notified the ministry that we had commenced an investigation into whether it had used a fair procedure in processing the disability HOG application.

As a result of our investigation, the ministry reviewed this particular application and confirmed that all of the required information had been submitted. The ministry applied the grant, which resulted in the outstanding tax balance being cleared.

Category Housing and Property
Type Case Summary
Fiscal Year 2010
Location Vancouver Island / Sunshine Coast