Outstanding hydro bill settled

Authority BC Hydro
Details

Robert complained to our Office that BC Hydro had unfairly billed him for hydro services at a rental residence that included the utilities, such as hydro. The account balance for hydro at the time Robert contacted us was over $1,000. Robert wrote to BC Hydro and sent them a copy of the tenancy agreement to prove that the hydro was to have been included in his rent. BC Hydro did not respond or act on the correspondence.

We notified BC Hydro that our Office was investigating whether it had provided Robert with an adequate or appropriate response to his correspondence. BC Hydro’s response included an investigation of the complaint and reversal of the outstanding account charges. They wrote to Robert to advise him of the outcome. Based on this action, we closed our file.

Category Housing and Property
Type Case Summary
Fiscal Year 2010
Location The Interior