A new patio for Ravi

Authority Public Guardian and Trustee

Ravi was a client of the Public Guardian and Trustee of BC (PGT), and the PGT was responsible for administering his financial affairs. He believed that the PGT had mismanaged its oversight of the building of a patio for his home. Ravi said that, against his wishes, a property manager with the PGT accepted the lowest bid from a contractor known to do poor work. As a result, his patio was built incorrectly. Ravi said that he had complained about the work to the property manager on many occasions, but nothing was done to address the problem.

We investigated to ensure that the PGT had fairly responded to Ravi’s concerns. In response to our investigation, the PGT reviewed the work done on Ravi’s home. The review determined that the patio had not been properly constructed because the contractor did not excavate the area and establish a proper foundation before building the patio.

After consultation with our Office, the PGT agreed to cover the costs of pulling up the patio and replacing it over an appropriate foundation. As there had not been any excavation done in the first place, however, the excavation and required gravel would be paid by funds from Ravi’s trust. We considered this a fair resolution and ended our investigation.

Category Housing and Property
Type Case Summary
Fiscal Year 2010
Location The Interior