Key recommendations aimed at improving quality of seniors care in BC still not implemented seven years after Ombudsperson’s sweeping investigation
|Uploads||News Release - Best of Care Part 2 Update (2019), Infographic: Best of Care Part 2 Update (2019)|
Victoria – Seven years after conducting a wide ranging investigation examining seniors care and services in the province, the Ombudsperson finds a number of key recommendations are still outstanding, including legislative changes that would make significant improvements to service quality and the protection of seniors’ rights.
The Best of Care: Getting it Right for Seniors in British Columbia (Part 2) is a two-volume report released by the Office of the Ombudsperson in February 2012. The report’s 176 recommendations were designed to improve home and community care - home support, assisted living and residential care services for seniors. In an update issued today, the Ombudsperson has found that less than half the recommendations aimed at the Ministry of Health and health authorities have been implemented.
“While I recognize the Ministry has taken some steps to improve seniors’ care, the larger tangible actions we recommended seven years ago that would significantly improve the quality of care have still not been implemented,” said Ombudsperson Jay Chalke.
Key implemented recommendations include:
“The actions taken to date, while welcome, have mostly focused on smaller incremental improvements,” said Chalke. “Frankly, in seven years I, and I think the public, would expect more in terms of improving critically important services for our aging population, some of whom are extremely frail and vulnerable.”
Key outstanding recommendation from the 2012 Ombudsperson’s report include:
“This update marks the end of our regular monitoring process, which we extended well beyond our typical five-year limit given the breadth of the original report,” said Chalke. “Having shone the light on this vital area, I am confident that advocates, community organizations, seniors and their families, and the public will continue to push for ongoing improvements to seniors’ care. My office will continue to receive and investigate individual complaints from seniors and their family members and I expect we will return to these matters as we issue summaries or reports of future investigations.”
The full report and update can be viewed at: https://bcombudsperson.ca/documents/best-care-getting-it-right-seniors-british-columbia-part-2.
Media Contact: Sara Darling I Office of the Ombudsperson I 250 356 7740 I 778 679 2588
|Date||Monday, February 25, 2019|