From homeless to hopeful
|Authority||Ministry of Social Development and Social Innovation|
Sherry had been sleeping in her truck with two dogs and a cat. She had run out of gas and was finding it extremely cold with the temperature dropping below zero at night. With only enough food left for one more day, Sherry needed a place to go.
Sherry found accommodation in another community, so she asked the ministry to provide her with emergency funds so she could purchase gas for her truck and food for herself. When the ministry would not assess her application on an urgent basis, Sherry came to us.
Our investigation confirmed the ministry had a written policy outlining what constitutes an urgent need. We expected the ministry to quickly and fairly assess each application coming in to determine if it qualified as urgent. While Sherry clearly demonstrated an urgent need, it was not properly assessed. We contacted the ministry to explain Sherry’s situation and as a result the ministry agreed that her case was, in fact, urgent. The ministry contacted Sherry that day to expedite her application process.
Sherry’s application was accepted and the ministry issued the income assistance that enabled her to put gas in her vehicle, feed herself and secure housing.
|Category||Housing and Property|