Following through on a complaint

Authority Ministry of Transportation and Infrastructure

Donna had concerns about the maintenance and condition of the road where she lived. The partly unpaved road had been deteriorating since the regional district installed a water line several years earlier. Donna had brought her concerns to the attention of ministry staff over the past few years, but she was told the ministry didn’t have money to fix the road.

Donna and other residents met with the area roads manager at the ministry in the summer of 2013 to discuss the condition of the road. During the meeting, the manager committed to developing a plan for remediating the damage done to the road and sharing the plan with Donna. After that meeting, Donna followed up several times with the manager about the work plan, but received no response.

We investigated whether the ministry provided an adequate response to the concerns Donna raised about the condition of the road. We contacted the acting area roads manager at the ministry and asked him to review the file. He said the manager who had met with local residents had been away from work for an extended period of time. He informed us that the ministry had set funds aside to start the work required to fix the road. Given that the manager had made a commitment to communicate the plan with Donna, we suggested it would be appropriate for the acting manager to write to Donna. Donna received a letter from the ministry indicating that it had allocated $60,000 to $70,000 in the budget for the contractor to start the work required and it would commence this year as soon as the spring thaw had occurred.

Category Driving and Transportation
Type Case Summary
Fiscal Year 2013
Location The Interior