A building apology

Authority BC Housing
Details

 Preparing to build a home, Simeon submitted a residential builder licence application to BC Housing. Two months later, the agency responded, requesting some new information which Simeon promptly sent. Another month passed and Simeon, getting frustrated, asked for an update – he needed to get working. Hearing nothing back, Simeon turned to the Office of the Ombudsperson for answers. We requested that BC Housing provide an update on Simeon’s seemingly overdue application. Readily acknowledging the delay, BC Housing told us it had waived Simeon’s exam requirement, approved his application immediately and emailed him with the information he needed. We called Simeon to confirm his application was a success. Not only did he have his paperwork in order, Simeon said that BC Housing also called him personally and offered a meaningful apology. Simeon thanked us for our work.

Category Housing and Property
Type Case Summary
Fiscal Year 2017