The Best of Care: Getting it Right for Seniors in British Columbia (Part 2)
|Uploads||Full Report Overview, Full Report Volume 1, Full Report Volume 2, 2012 News Release, 2012 Fact Sheet, 2019 News Release, 2019 Full Recommendations Table, 2019 Infographic, 2019 Systemic Investigation Update Report|
|Authority||Ministry of Health, Health Authorities: Fraser, Interior, North, Vancouver Coastal, Vancouver Island|
|Classification||Public Report No. 47|
On February 14, 2012 the Ombudsperson released Public Report No. 47 The Best of Care: Getting it Right for Seniors in British Columbia (Part 2). The 400 plus page report is the Ombudsperson’s final report on the Office’s three year investigation into the care of seniors in British Columbia. It is a comprehensive and in depth report that makes 143 findings and 176 recommendations. The recommendations are designed to improve home and community care, home support, assisted living and residential care services for seniors.
During the investigation, the Ombudsperson found that the Ministry of Health did not make sure that seniors and their families have access to adequate assistance and support to navigate the complex home and community care system; has not analyzed whether the home support program is meeting its goal of assisting seniors to live in their own homes as long as it is practical; and that it is ineffective and inadequate for the Ministry of Health to rely on responding to complaints and serious incident reports as its main form of oversight for assisted living. The Ombudsperson also found that the Ministry of Health’s decision to maintain two separate legislative frameworks for residential care has resulted in unfair differences in the care and services seniors receive and the fees they pay.
The report makes specific recommendations to the Ministry of Health and the five regional health authorities including in the following areas:
While the health authorities have responded to some of the recommendations in the report, the majority of the Ombudsperson’s recommendations are currently being considered by the Ministry of Health. The Ombudsperson will monitor progress that is made on accepting and implementing the recommendations and report the results through the Office’s website and subsequent annual reports.
The public interest since releasing the report has been unprecedented. After releasing the report on February 14, media from every part of the province covered the many findings and recommendations in the report. In addition, the Ombudsperson has received more than 25 requests from organizations and interested groups to speak about the report, and numerous letters from across the province indicating support for the report. Interest in reading the report has been significant with a second reprint already placed.
|Date||Tuesday, February 14, 2012|