Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Fairness crashing
The complaint: Jess was trying to secure a mineral claim through the Ministry of Energy, Mines and Low Carbon…
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School’s out
The complaint: The Jones family received a letter from School District 57 (Prince George) stating that the parents could…
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Practically unfair
The complaint: Nolan contacted our office with concerns about the Counselling Psychology Program at the University of British Columbia…
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Patience is a virtue
The complaint: Geoff has a disability that affects his memory. He complained to us about WorkSafeBC (WSBC). Geoff said…
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Addressing service gaps
The complaint: Aubree, who cares for her niece, contacted us with concerns about an Indigenous Child and Family Service…
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A delayed consequence
The complaint: Cael was pulled over by the police and was given a ticket for driving without a valid…
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The danger of miscommunication
The complaint: Raya was a newcomer to Canada with limited English skills. She did not know much about the…
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There’s more to the story
The complaint: While in custody at North Fraser Pretrial Centre, Jim tried to get a job at one of…
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A picture is worth a thousand words
The complaint: Liam, who was in custody at VIRCC, contacted our office with concerns about a use-of-force incident. The…
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Who let the dogs out?
The complaint: A dog owner, Ash, complained to our office that the Fraser Valley Regional District mailed him two…