The Ombudsperson receives inquiries and complaints about the practices and services provided by public agencies. While not an advocate, the Ombudsperson can conduct impartial and confidential investigations to determine if a public agency is being fair to the people it serves. Our services are provided free of charge.

The BC Ombudsperson can:

• provide information about what steps to take in dealing with a public agency
• try to settle complaints through consultation
• investigate complaints about administrative unfairness by a public agency
• make recommendations to a public agency to resolve an unfairness
• report to the provincial legislature
• issue public reports

The BC Ombudsperson is:

• an officer of the provincial legislature
• independent of government and political parties
• responsible for making sure that the administrative practices and services of public agencies are fair, reasonable, appropriate and equitable