Seniors contact the Ombudsperson’s office for a variety of reasons.

For example, if you feel you’ve been unfairly treated by Pharmacare, the Medical Services Plan, the Ministry of Health, a hospital or health region, ICBC, or the Public Guardian and Trustee, we may be able to help.

If you have a problem with one of these or any of the other agencies under our jurisdiction, and you’ve been unable to resolve it yourself, you may want to make a complaint to our office.

We can also investigate complaints regarding the failure of health authorities to enforce standards of care in residential care facilities.

Our phones are answered by real people 8:30am to 4:30pm, Monday to Friday.

If you do have to leave a message for us, someone will get back to you promptly.

For examples of some of the work we’ve done with and for seniors, please see our seniors case summaries page and our seniors stories. You can learn more about what we do here.