Useful Contacts - Within our jurisdiction

Family Maintenance Enforcement Program

If you have a complaint about the enforcement actions taken by the Family Maintenance Enforcement Program, please discuss it with your enforcement officer.  You can expect to receive a response to telephone enquiries within five working days and to letters within ten working days.

If you remain dissatisfied, please contact the Regional Manager of the unit handling your file and give them a reasonable time to respond. If you still have concerns after talking to the Regional Manager, contact the Office of the Ombudsperson and we will review your concerns to determine whether or not we will investigate your complaint.

The numbers for the regional managers are as follows:

For the Lower Mainland (604) 678-5670.
For the Interior and North (250) 434-6020.
For the Central Enrollment and Out of Province unit and for Vancouver Island (250) 220-4040.

Where long distance rates apply, you may contact Service BC at 1-800-663-7867 and ask someone there to transfer your call to the appropriate regional manager. You will avoid long distance charges by using Service BC to transfer your call.

ICBC

ICBC's Customer Relations department handles complaints. If you have a complaint about ICBC, please write the Customer Relations department in North Vancouver.

If you are not satisfied that you have been treated fairly after the Customer Relations department has reviewed your situation, you may wish to contact the fairness commissioner. Please note that the commissioner does not deal with decisions involving the assessment of liability. You can write to the fairness commissioner at the following address:

ICBC Fairness Commissioner
P.O. Box 86686
North Vancouver BC   V7L 4L2

If you remain dissatisfied after attempting to resolve your issue through the available remedies, you may contact the Office of the Ombudsperson and we will review your concerns to determine whether or not we will investigate your complaint.

Income Assistance

If you have a complaint about income assistance programs, try to contact the supervisor of your local office. Give the supervisor a reasonable time to respond to your complaint. If you believe the response is not fair, we may be able to help. If the issue involves denial or reduction of any benefits, you may request reconsideration of the decision. Your employment and assistance worker will prepare a reconsideration package for you. The worker is obliged to give you the reconsideration forms. If you have tried to resolve the problem, but you remain concerned that there has been unfairness, you may contact the Office of the Ombudsperson and we will review your concerns.

Landlord and Tenant (Residential) Inquiries

Complaints and inquiries about renting may be made to the Residential Tenancy Branch at 1-800-665-8779 orwww.rto.gov.bc.ca.  Complaints about the Residential Tenancy Branch may be made to the Office of the Ombudsperson.

Service BC

Service BC will transfer your call to any provincial office without long distance charge.  Service BC will also  provide current information about provincial government programs and services. If you want information or help to contact a government department, call Service BC at 250-387-6121 in Greater Victoria, at 604-660-2421 in Greater Vancouver, and at 1-800-663-7867 if you are calling from outside Victoria or Vancouver.

Worksafe BC (formerly known as Workers' Compensation Board)

Workers may appeal some decisions of WorkSafeBC about their compensation claims. For information about the appeal process, refer to the WorkSafeBC's Claims Appeal Guide. You can obtain the guide at your local WorkSafeBC office. If you need help to file an appeal, you may wish to call the Workers' Advisers Office at 1-800-663-4261. If after concluding an available appeal process, you remain concerned that there has been unfairness, you may contact the Office of the Ombudsperson and we will review your concerns to determine whether or not we will investigate your complaint.