People who are unfamiliar with the Office of the Ombudsperson often ask what we do, who complains to us and what they complain to us about. While we conduct our investigations confidentially, by sharing our work we are educating the public of how we serve them and also promoting greater understanding of administrative fairness.
In selecting feature cases and those grouped by themes, we try to show the diversity of work done by our early resolution and ombudsperson officers as well as provide people with an understanding of what fair administrative practice requires public authorities to do. Alternatively information can be retrieved by using the search function and entering an authority name or an issue.
These cases are only a fraction of those we investigate during the year, but they demonstrate the breadth of the issues we deal with, most of which have to do with issues very close to a person’s wellbeing, their health, livelihood and homes. We have changed the names of the people in all our case summaries to protect their confidentiality.
Click here to view our featured cases.